Terms and conditions

1. General Information

EQ Cafe & Bakehouse ("we", "us", "our") owns and operates this Site. The content, products, and services on this Site are provided for general information and convenience. We reserve the right to modify these Terms at any time without notice.

2. Use of the Website

You agree to use the Site for lawful purposes only and not for any illegal or unauthorized use. You must not:

• Interfere with the Site’s operations
• Attempt to access other users' information
• Upload or transmit any harmful code, malware, or spam
• Violate any applicable laws or third-party rights

3. Bookings & Orders

3.1 Catering, Functions, and Cakes

• Advance booking times apply; we may not accommodate last-minute orders
• A confirmation email or call is required for bookings to be valid
• We reserve the right to refuse or cancel bookings in cases of unavailability, improper notice, or payment issues
• Specific policies related to cancellation or changes will be detailed on the booking form or confirmation page

3.2 Online Ordering / Pickup

• Menu items and availability may vary by store
• Prices are in AUD and inclusive of GST unless stated otherwise
• Payment must be made through our approved payment gateways
• Orders must be collected during your selected time slot; uncollected items may not be refunded

4. App Downloads

Where available, the EQ Cafe app may be downloaded via the Apple App Store or Google Play. Use of the app is subject to these same Terms and the respective app store terms of use.

5. Content & Intellectual Property

All content on this Site (text, images, logos, menus, etc.) is the property of EQ Cafe & Bakehouse unless otherwise stated. You may not reproduce or distribute any part of this Site without written permission.

6. Pricing & Availability

Prices, services, and availability are subject to change without notice. While we strive to ensure accuracy, errors in descriptions or pricing may occur. We reserve the right to correct such errors and cancel affected orders if necessary.

7. Third-Party Links

This Site may contain links to third-party websites (e.g. online booking platforms, social media). We are not responsible for their content or terms. Your use of those sites is at your own risk.

8. Liability

To the maximum extent permitted by law, EQ Cafe & Bakehouse is not liable for any loss, damage, or inconvenience arising from:

• Use or inability to use the website
• Delays, cancellations, or service unavailability
• Errors in orders caused by incorrect user input

9. Privacy

Our Privacy Policy explains how we handle your personal information. By using the Site or placing an order, you consent to our data practices. View our Privacy Policy here.